About Exacaster

Exacaster is a rapidly growing marketing automation software company, leveraging big data, predictive analytics, and AI, based in Vilnius, Lithuania, delivering end-to-end solutions globally. We specialize in Customer Value Management (CVM) with a suite of platform products (Core, Flow, Match, Keep, Track), Data Management offering data consulting, warehousing, IFRS, and BI reporting solutions, and AI accelerators at the startup stage, developing GenAI solutions and MLOps platforms. Our mission is to automate customer-base management decisions using AI, serving leading clients in Telco (our strategic stronghold with 20M subscribers across 16 countries), as well as rapidly growing Data & BI and exploding AI solution markets across Europe, USA, Middle East, and Latin America. Recognized by Deloitte’s Technology Fast 50 for our significant growth and innovation, we foster a culture built on Ownership, Growth, Meaningful Relationships, Open Communication, and Customer Obsession. We offer a dynamic hybrid work environment, high level professionals and a strong commitment to continuous learning and employee development.

About the Role

This is a Key Account Manager role designed for a strategic individual ready to take full ownership of complex, high-value client relationships. Blending strategic client management, delivery oversight, and revenue generation, this position offers a clear growth path towards a Team Lead position within 1-3 years. You will be playing a pivotal role in driving client success and expanding our market presence by leveraging Exacaster’s innovative CVM, Data Management, and AI Accelerator solutions.

Who Should Apply

We are seeking a seasoned professional with 5-8 years of client-facing experience and commercial responsibility, ideally from a consulting (Big 4), technology services, or enterprise software background. You are a customer-obsessed individual with a strong ownership mindset, driven by growth and continuous improvement. You excel at building meaningful relationships, communicate openly, and are passionate about delivering tangible value. This role is perfect for those looking to transition from an advisory capacity to direct ownership and strategic impact within a fast-paced, innovative tech environment.

Your daily tasks will include:

• Strategic Client & Project Leadership: Deeply understand client business priorities and context, guiding internal delivery teams to align work with expectations and solve critical problems. Establish strong communication channels with senior client stakeholders, proactively identifying and mitigating risks to ensure successful, long-term cooperation.

• End-to-End Delivery Oversight: Steer project and service delivery, making critical decisions to navigate scope, time, and budget constraints. Oversee change requests from initial scoping and quoting to ensuring successful execution by delivery teams.

• Commercial Growth & Financial Management: Initiate and manage contract renewals and legal changes (e.g., annual price adjustments). Ensure all invoices are issued and payments are collected on time. Make pricing and discounting decisions with stakeholder buy-in. Forecast demand for delivery services to assist with resource planning.

• Value Generation & Opportunity Discovery: Work within the account framework to identify client business problems and strategically propose relevant Exacaster solutions (CVM Platform products, Data Management solutions, AI Accelerators). Facilitate the scoping of new solutions, provide commercial estimates, and negotiate terms. Proactively help clients plan and approve annual budgets to ensure service continuity and renewal.

• Performance & Value Assurance: Conduct regular value delivery audits by collecting stakeholder feedback. Lead internal improvements to maximize the value we provide to clients.

• Broader Contribution: Contribute to broader account-based marketing and sales team on ad-hoc initiatives.

  We are looking for a person who has:

• Proven Experience: 5-8 years in client-facing roles with commercial responsibility, managing accounts worth €200K+ annually.

• Consulting Acumen: A broad understanding of big organizations and their typical challenges, with a proven ability to structure unstructured situations and problems.

• Exceptional Communication & Influence: Excellent written and spoken English, with superior presentation and PowerPoint skills. Ability to quickly build new relationships, demonstrating above-average emotional intelligence and strong commercial negotiation experience.

• Strategic Problem-Solving: Ability to identify business problems and propose relevant, data-driven solutions.

• Project Management: Proven project management experience (PMP/Prince2 Practitioner certification is a plus).

• Detail & Financial Acuity: High attention to detail, especially with numbers, prices, and contracts.

• Educational Background: Bachelor’s degree in Business, Engineering, or a related field, coupled with a continuous learning mindset.

We promise:

• Monthly salary for this position from 4000 EUR to 6000 EUR gross per month for a full time role.

• Participation in the company’s stock options program.

• Flexible Benefits & Personal learning budget.

• 10 Growth Days per year – dedicated time for learning and development.

• Ownership and dynamics in your role.

• Hybrid work environment with preferably at least 1 day per week in the office.

• All the support you need from our experienced team to become an even better professional.

• And the most important thing – you will be part of a great international team!