CVM Benchmark
Understand where your CVM performance stands
Take the survey – Get your CVM performance report – Benchmark against telcos
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Is your CVM delivering the value it should?
CVM operations are complex, highly cross-functional, and filled with countless opportunities for improvement.
Customer Value Managers face a daily challenge: “How do we measure up to the market, and where should we focus next to drive the biggest business impact?”
But finding the answer is no small task — it takes weeks of effort, often requires consultants, and no one seems to have the time.
Understand your performance with the CVM Benchmark
The CVM Benchmark is the only telecom-specific assessment that shows where your CVM performance stands compared to the industry and how to improve it.
Complete the survey, get instant scores, and compare your results with others in the industry. Receive a 360° review of your CVM performance in under an hour and find a clear path to driving business impact.
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“The number one job is to understand where to start. Doing a maturity assessment allows an organization compare the results with those similar to you that do really well. Then, look at the gaps and identify where you want to start.”Silvia Gomez Dominguez
Senior Executive -
“With this CVM Health Check, Exacaster brought to the table an enviable combination of technical and business know-how. ”Yew Choong Chew
Head of Data Science and Customer Value Management U Mobile -
“Industry benchmark for total revenue increase from CVM initiatives is 2-3%”Elchin Gulmammadov
Marketing Director at Bakcell
What 5 areas the CVM Benchmark measures?
Strategic alignment & measurement
Understand how CVM is valued and quantify your team’s impact within business.
CVM scope
Evaluate how far your CVM efforts go beyond traditional customer value management.
Technology & data
Measure the maturity of your tech stack and data capabilities driving CVM success.
Trends adoption
Examine how forward-thinking your CVM function is by embracing emerging trends.
Operating model & agility
Evaluate CVM’s flexibility in adapting to customer needs, business priorities, and market shifts.
How to complete the CVM Benchmark?
Complete the online survey in less than an hour.
Get instant scores on five key areas, with in-depth explanations and insights.
Benchmark against telecoms to see where your CVM performance stands.
Identify gaps and bottlenecks to address for maximum business impact.
Use free expert advice to turn your analysis into growth.
Find out your CVM Benchmark
Take the survey to get instant CVM performance report, benchmark against others, and receive free expert advice — all at no cost.
Why the CVM Benchmark is worth your time?
10k+
USD saved per maturity assessment project
8+
Weeks faster than doing the same project with consultants
50
Telecom-based benchmark offering intel you won’t find elsewhere
360°
Analysis of CVM performance in full scope in under an hour
Confidentiality guaranteed
Your company’s information remains confidential and will not be identified in any communications.
If you have further concerns, please contact us, and we will provide a formal NDA for your assurance.
Exacaster: a decade of growing telecom through CVM
For over 10 years, we’ve supported telecoms worldwide with their CVM, data, and AI needs.
Trusted by industry leaders like Ultra Mobile, Telia, Vivacom, and T-Mobile, we’re both technology and strategic partner committed to driving growth.
Leverage our industry expertise by taking CVM Benchmark!