Exacaster Match helps CVM, data, and marketing teams deliver the right offer to each customer at the right time.
Category: NBA Decisioning Platform
Move customers to 5%-20% higher price plans.
Focus on the offers that matter for your front line, and enjoy a 50-90% acceptance rate.
Eliminate costly manual tasks by running a transparent and automated process.
Capture and react in real-time to customer and sales feedback.
With Match, she receives: “Double your data and get unlimited calls for $19.”
The customer expects a special offer but gets nothing instead. The telco has nothing to sell, and there are no conversions. Both the customer and the telco lose.
Exacaster Match is an AI-powered decisioning layer that connects to your customer data and continuously recommends the next best offer (NBO) — based on each customer’s real behavior, product usage, and lifecycle stage.
An NBO is the most relevant offer for a customer at any given time, predicted using machine learning and customer data.
Match is cloud-native, supports real-time APIs, and integrates with CRM, billing, and marketing systems.
Behavioral, transactional, and contextual data — including usage patterns, plan history, and top-up behavior.
Upsell and cross-sell automation
Prepaid-to-postpaid migration
Churn risk reduction
Silent user reactivation
Loyalty offer personalization