By integrating Next Best Action (NBA) strategies through the Exacaster 360 platform, we optimized agent workflows and achieved a significant 80% increase in services per customer, alongside a 38% boost in Average Revenue Per User (ARPU).

Facing a high churn rate of 68% among early prepaid customers, and only 32% of new subscribers renewing, we implemented strategies that significantly improved retention. This resulted in a notable reduction in churn for high-risk segments.

Facing manual Next Best Offer (NBO) processes, a client needed a fully automated system to boost mobile rate plan sales. Our solution enabled an efficient, automated offer assignment process, successfully helping them sell mobile plans to over 600K+ postpaid subscribers.

Discover 23 actionable use cases for personalized engagements across various telecommunication services, including Prepaid, Mobile Postpaid, Mobile TV, and Internet Quadro-Play. This playbook provides proactive tactics to enhance customer experience and drive growth.

To meet business objectives, we developed an automated process to recommend Next Best Rate Plans and Handsets, communicating offers via omni-channel marketing. This solution delivered a significant 25% increase in postpaid ARPU for a dominant Northern European mobile operator, with a positive impact on business realized instantly.

Facing fierce local competition and price wars, Vivacom, a leading communications provider in Bulgaria, aimed to boost customer ARPU while avoiding price depreciation. Our Next Best Offer solution successfully achieved this objective, driving a 2.5x higher ARPU uplift and an impressive 183% ROI.

By integrating Next Best Action (NBA) strategies through the Exacaster CVM Platform not only optimized agent workflows but also led to a significant 80% increase in services per customer and a 38% boost in Average Revenue Per User (ARPU).

Facing escalating data storage and processing costs from an outdated data warehouse, a multi-service telco needed an efficient solution. Exacaster deployed a fully managed data lake, achieving a 20x reduction in data management costs. This highly scalable solution also prepared the client for advanced AI and machine learning workloads.

A leading Nordic mobile operator used manual Next Best Offer (NBO) processes, limiting sales to their 600K+ postpaid subscribers. Exacaster's automated offer assignment solution efficiently sold mobile rate plans, significantly contributing to a 225% ARPU uplift for the client.