White papers, case studies, playbooks, guides and other resources from Exacaster

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Case Study

CVM Case Study: Boosting Services Per Customer

By integrating Next Best Action (NBA) strategies through the Exacaster 360 platform, we optimized agent workflows and achieved a significant 80% increase in services per customer, alongside a 38% boost in Average Revenue Per User (ARPU).

Case Study

Cutting Churn Rate for Early Prepaid Customers

Facing a high churn rate of 68% among early prepaid customers, and only 32% of new subscribers renewing, we implemented strategies that significantly improved retention. This resulted in a notable reduction in churn for high-risk segments.

Case Study

NBO and NBA eGuide for Telecoms

Facing manual Next Best Offer (NBO) processes, a client needed a fully automated system to boost mobile rate plan sales. Our solution enabled an efficient, automated offer assignment process, successfully helping them sell mobile plans to over 600K+ postpaid subscribers.

Playbook

23 Actionable Telco Use Cases for Personalization

Discover 23 actionable use cases for personalized engagements across various telecommunication services, including Prepaid, Mobile Postpaid, Mobile TV, and Internet Quadro-Play. This playbook provides proactive tactics to enhance customer experience and drive growth.

Case Study

Northern Europe: 25% Postpaid ARPU Boost

To meet business objectives, we developed an automated process to recommend Next Best Rate Plans and Handsets, communicating offers via omni-channel marketing. This solution delivered a significant 25% increase in postpaid ARPU for a dominant Northern European mobile operator, with a positive impact on business realized instantly.

Case Study

Next Best Offer: 2.5x ARPU Uplift & 183% ROI

Facing fierce local competition and price wars, Vivacom, a leading communications provider in Bulgaria, aimed to boost customer ARPU while avoiding price depreciation. Our Next Best Offer solution successfully achieved this objective, driving a 2.5x higher ARPU uplift and an impressive 183% ROI.

Case Study

How to Increase the Number of Services per Customer

By integrating Next Best Action (NBA) strategies through the Exacaster CVM Platform not only optimized agent workflows but also led to a significant 80% increase in services per customer and a 38% boost in Average Revenue Per User (ARPU).

Case Study

Multi-Service Telco Slashes Data Costs by 20x

Facing escalating data storage and processing costs from an outdated data warehouse, a multi-service telco needed an efficient solution. Exacaster deployed a fully managed data lake, achieving a 20x reduction in data management costs. This highly scalable solution also prepared the client for advanced AI and machine learning workloads.

Case Study

Next Gen CVM: 225% ARPU Uplift via NBO

A leading Nordic mobile operator used manual Next Best Offer (NBO) processes, limiting sales to their 600K+ postpaid subscribers. Exacaster's automated offer assignment solution efficiently sold mobile rate plans, significantly contributing to a 225% ARPU uplift for the client.