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Is Your CVM Delivering the Value It Should?
Your CVM isn’t meeting revenue targets. The complex operations make it difficult to pinpoint what’s holding you back.
Management needs answers, but you lack the basis to make a strong case for the change.
Understand Your Performance with the CVM Benchmark
The CVM Benchmark shows where your CVM performance stands and how to improve it.
Answer the survey, get instant scores, and compare to telco industry standards to find your gaps. No more guesswork — just a clear path to business impact.
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“Exacaster is a great partner! The Exacaster team has an incredible depth of knowledge in the telecom industry, creative flair in the use of the latest techniques in Data Science, and consistent delivery models that have helped Ultra Mobile extract maximum value from our data.”Mike Burkes
VP, Enterprise Information Management at Ultra Mobile, Inc. -
“Exacaster’s marketing campaign automation helps us save 18,532 work hours per year and their next best offer recommendations have generated a revenue uplift of €1 million.”Elina Petrova
Customer Experience Director at VIVACOM -
“The Exacaster team learned so quickly about us as a client and a business. We appreciate that they continue to dig deep into details to suggest the best way to handle processes. The ability to recognize and tackle issues with diplomacy and a sense of humour makes us rely on Exacaster people even more. We are sure to create great things together!”Kristine Raumane
Customer Base Manager, Tele2 Latvia -
“Your evaluation based on the aspects of quality, opportunity, quantity and attention to requirements is 100%.”TigoUne Colombia
Evaluation of suppliers, January-June, 2018 -
“Exacaster is a great partner! The Exacaster team has an incredible depth of knowledge in the telecom industry, creative flair in the use of the latest techniques in Data Science, and consistent delivery models that have helped Ultra Mobile extract maximum value from our data.”Mike Burkes
VP, Enterprise Information Management at Ultra Mobile, Inc.
What 5 Areas the CVM Benchmark Measures?
Strategic Alignment & Measurement
Understand how CVM is valued and quantify your team’s impact within business.
CVM Scope
Evaluate how far your CVM efforts go beyond traditional customer value management.
Technology & Data
Measure the maturity of your tech stack and data capabilities driving CVM success.
Operating Model & Agility
Evaluate CVM’s flexibility in adapting to customer needs, business priorities, and market shifts.
Trends Adoption
Examine how forward-thinking your CVM function is by embracing emerging trends.
How to Complete the CVM Benchmark?
Complete the online survey in 20-40 minutes, alone or with our help.
Get instant scores on five key areas, with in-depth explanations and insights.
Benchmark against telecoms to see where your CVM performance stands.
Identify gaps and bottlenecks to address for maximum business impact.
Plan improvements with CVMBoK insights or consult us for guidance.
Why the CVM Benchmark is Worth Your Time?
5
Key CVM areas analyzed in depth for useful insights
+60
Hours of work saved on competitive analysis
+6
Thousands of EUR saved on CVM maturity or readiness checks
30
Telecoms-based benchmarking for CVM practises
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Your Next Step After CVM Benchmark
CVM gaps and bottlenecks are clear — what’s your next move to drive ROI? Let us help you create a business case that delivers. Contact us for CVM strategy consultancy!