ONLINE EVENT · 17 NOVEMBER · FREE
CVM Trends 2027 in Telecom
What sets growing telcos apart in 2027, and what can Customer Value Management (CVM) teams learn from them?
Join the online event on 17 November for a first look at the CVM trends shaping 2027 in telecom.
Can’t attend? Register anyway and we’ll share the recording.
Featuring speakers from
About the Online Event
We studied 220 operators in 108 countries and compared the ones that grew with the rest.
On 17 November, we share the CVM trends, tools and strategies behind their growth, and what CVM teams in telecom can learn from them.
• Growth – where operators still find growth in their customer base and ARPU
• Pricing – how offers and no-lock-in plans drive growth
• Churn signals – which customer complaints come before churn
• Investment – where operators invest: CVM programmes, loyalty, retention and AI
• Skills – which CVM skills are in demand, from specialist to management roles
• Eglė Subatavičė, Head of CVM, Telia
• Marek Wiktor Grabowski, B2C Customer Value Management Director, Orange Polska
• Özge Efe Aşcı, Senior Manager, Customer Lifecycle Value Management & AI, Vodafone Czech Republic
• Egidijus Pilypas, CVM Stories Host, Exacaster
Online, 17 November, 11:00 EET. Register here.
Who Should Attend
CVM Teams
CVM, lifecycle and segmentation leaders and professionals in telecom
Commercial Teams
Retention, marketing and pricing teams in subscription businesses
Data & Tech Teams
Data and technology teams driving customer value